Castro's Bakery - Falls Church, Virginia

Tiffany Phillips

This is the worst bakery and customer service that I have experienced. Staff lacks knowledge of business which caused horrible communication and my child to not have a cake on his birthday for his party. I would not recommend. Manager is nasty, and rude. I confirmed an urgent order 6/28 and on the morning of 6/29 was told that it could not be done. Myself and my mother called to confirm the miscommunication and nothing was done to help. 0 out of 10

Benjamin Tran

EXCELLENT CAKES. Tres Leches all the way!!! My ONLY gripe is when you call 99% of the time the person doesn't speak English and you'll be put on hold or hung up on. It's brutal. Oh, also they're not like the other bakeries around here - apparently they only need a few hours to make their largest cake instead of 24 hour notice hehehehehehe.....

Ibet Moreno

Honestly I don’t even know where to start. All im going to say is save your money and go somewhere else. The customer service is not great, they clearly don’t know how to assist people. I ordered a cake for my son. It was a basic cake and I sent them a reference picture of what I wanted, I told them to change the frosting color to lilac which then they proceeded to put dark purple, after that they told me they don’t work with fondant which is ok. The design I wanted could be done with frosting or anything else, they never once said oh we can’t do that design or it’s to complicated or I would’ve looked for somewhere else. The day of the pickup I send my husband to pick it up and as soon as he gets home I look at it and I’m in complete shock, I paid almost $170 for this cake for it to look like this , even my son could’ve done a better job of decorating. I even felt the need to take off the printed squares to make it less ugly. I mean just Look at these pictures, I will post what I asked for and what I got. You be the judge and tell me if that looks the same to you and if your willing to get a cake here!

Kathleen Ucles

I ordered a cake for Thanksgiving, and had inquired a day prior. The staff mentioned I could still place an order the day of and they would be open 7am-3pm on Thanksgiving. That day I called to place an order for a tres leches cake and paid by phone.

When picking up the cake it looked great, but cutting into it, I was disappointed that it was the wrong flavor. I was given vanilla cake with fruit instead of tres leches.

I called the following day since they were closed after I cut into the cake, to see what they could do about the mistake. The lady said there was nothing they could do because I should have ordered earlier given that the staff would be busy and make mistakes.

I understand how hectic and busy a holiday can get, but I was willing to pay the difference given that I did not eat the cake. I wish they were more accommodating in replacing my order or fixing it somehow.

Farah Kandela

They are the nicest. Every cake shop i asked them to just put icing inside the cake either pink or blue ( for gender reveal) refused unless I preordered which takes minimum two days. This bakery was the only bakery that did it for me within 15 minutes. The two ladies at the cashier were so nice. The cake tasted really good. Thank you so much for making my intimate gender reveal to happen same day I got the results.

Olga Andrade

You can find the best Tres Leches cakes at Castro bakery, you can also personalize your cakes with your favorite photo, oh you can choose from the many designs they offer, they have piñatas and much more. Very good customer service.
Los mejores pasteles de Tres Leches los encuentras en Castro bakery, también puedes personalizar tus pasteles con tu foto favorita, oh puedes elegir entre muchos diseños que ellos ofrecen, tienen piñatas y mucho más. Muy buen servicio al cliente.

RCS S

The flan taste just right not too sweet and the caramel roll were a bit sweet but taste good.

Allii the wolf

No quería comentar pero soy clienta frecuentemente y no me a pasado sólo una ves an sido muchas se supone que uno ba por pan no pan antiguo o sea duro ba ay por pan blando y salen como que estás comprando pan rezagado de duro fui por pan francés y me an dado un pan tan duro orible que solo uno nos pudimos comer estoy tan deseccionada de ese lugar si no lo vende de verían de ver que asen con el pero no vendérlo parecía cómo de una semana atrás